2016-09-28
Workshop – Methodology for Training Needs Assessment and Training Programme
10 March 2015
The objectives of the workshop were to enable participants to:
Understand how training fits into the overall HRD process.
Carry out a training needs assessment for the respective ministries.
Prioritise the training needs and draft a TNA report.
Prepare training objectives.
Decide on the most appropriate training method and select the optimum training provider (“quality” and cost-effectiveness) for each module.
Prepare an annual training plan for the respective ministries.
The topics presented and discussed:
Overview of HRD
Overview of Training Operations
Purpose of Training Needs Assessment (TNA) and Training Programme Design
Training Needs Assessment (TNA)
Definition of Training Objectives
Training Method
Training Programme
Training Plan
The event took place at Radisson SAS Hotel, Ain el Mreisseh, Beirut, Lebanon.
Workshop - Methodology for Training Programme Implementation and Training Impact Assessment
12 March 2015
The objectives of the workshop:
Source of Training to secure optimum quality and cost-effectiveness
Implement the training plan
State the purpose of Training Impact Assessment (TIA)
Explain how TIA can be used to measure and ultimately improve performance
Describe Kirkpatrick’s Training Impact Assessment Levels
Measure the “quality”, quantity of training
Describe and implement an appropriate Training Impact Assessment methodology for the Lebanese Civil Service
Show how the results of the TIA may be used to improve the training provided
The topics presented and discussed:
TRAINING PROGRAMME IMPLEMENTATION
o Sourcing the Training
o Implementing the Training Plan
TRAINING IMPACT ASSESSMENT
oTraining for Performance
oPerformance Management
o Cost of Training
oMonitoring and Evaluation
oTraining Impact Assessment
- Introduction to Kirkpatrick’s Training Impact Assessment Level
METHODOLOGY FOR TRAINING IMPACT ASSESSMENT
oLevel 1: Trainees’ Reaction to the Training
oTrainer’s Reaction to the Training
oLevel 3/4 Assessment: The Impact of the Training on Performance
o What use is made of the information we gather?
The event took place at Radisson SAS Hotel, Ain el Mreisseh, Beirut, Lebanon.
Workshop - International Trends in Human Resources Management and Practices, Challenges for the HRM Systems and Practices in the Lebanese Public Administration
28 – 29 April 2015
The objectives of the workshop:
To review HR international trends (institutional frameworks and systems)
To discuss challenges facing the Lebanese public administration in the area of human resources management and development
The topics presented and discussed:
The organisation of HR management in public administrations, institutional approach in different countries and ways of organisation of the system (centralised vs decentralised)
HR management practices – recruitment, performance appraisal, training, promotions, etc.
Trends for the future years in HR management in public administration
Challenges in the area of human resources management and development in the Lebanese public administration
Conclusions and recommendations
The workshop has been organised under the auspices of the Minister of State of Administrative Reform there were presents:
o The Minister of State for Administrative Reform
o The President of the Civil Service Board
o The General Directors of the involved Ministries
o The President and the General Director of ENA
o The Representative of EU Delegation responsible for the project
o The Contract and Technical Managers of the project
o The Task Forces of the four Ministries
o Selected staff from OMSAR, CSB and the four ministries in charge with HRM matters
The event took place at Radisson SAS Hotel, Ain el Mreisseh, Beirut, Lebanon.
Workshop - Performance Appraisal System Presentation
01 October 2015
The objectives of the workshop:
Present and explain the new performance appraisal system
The topics presented and discussed:
The originality of the new system
o Competency base
o Key Performance Indicators
Implementation of the new system
o Appraiser & appraisee
o Appraisal cycle
Goals & impact of the new system
o Performance
o Training
The event took place at Radisson SAS Hotel, Ain el Mreisseh, Beirut, Lebanon.
Workshop - Recruitment system / job description competency approach
16 December 2015
The objectives of the workshop:
How to develop a competency based Job description
Test the Job description as an effective tool of the recruitment process
The topics presented and discussed:
Write a competency-based effective Job Description that describes the general purpose, essential duties, experience and training, skills and competencies required.
Editing Duties and Responsibilities together with their Objectives and Performance Indicators.
Categorizing Authorities and Responsibilities
Identifying Qualifications and Competencies including Knowledge, Skills and Attitudes.
Job description and the correlation with the recruitment process mapping.
The event took place at Radisson SAS Hotel, Ain el Mreisseh, Beirut, Lebanon.
Workshop - Performance Appraisal system implementation
17 December 2015
The objectives of the workshop:
Recall the principles of the new performance appraisal system
Test the proposed performance appraisal tools
The topics presented and discussed:
Performance appraisal system versus Job Description
Competency framework
KPIs and Job description
Performance evaluation sheet
Communication and interview skills
The event took place at Radisson SAS Hotel, Ain el Mreisseh, Beirut, Lebanon.
Workshop - Job description and Recruitment Process
28 January 2016
The objectives of the workshop:
How to develop a competency based Job description
Test the Job description as an effective tool of the recruitment process
The topics presented and discussed:
Write a competency-based effective Job Description that describes the general purpose, essential duties, experience and training, skills and competencies required.
Editing Duties and Responsibilities together with their Objectives and Performance Indicators.
Categorizing Authorities and Responsibilities
Identifying Qualifications and Competencies including Knowledge, Skills and Attitudes.
Job description and the correlation with the recruitment process mapping
The event took place at Crowne Plaza Beirut-Hamra Street, Beirut, Lebanon.
Workshop - Advancement Upgrading and Promotion Approach
29 January 2016
The objectives of the workshop:
How to develop an annual review process for advancement and promotion
Evaluating training activities and yearly achievement as an effective tool of the promotion process
The topics presented and discussed:
The methodology of the annual review of the Merit and Promotion Process, the general purpose, essential duties, experience and training, skills and competencies, objectives achieved as required.
The performance appraisal objectives and the training and development process together with their performance indicators analysis.
Job description and the correlation with the advancement and promotion process mapping
The event took place at Crowne Plaza Beirut-Hamra Street, Beirut, Lebanon.
Workshop - Introduction to Psychometric Testing in Recruitment
12 May 2016
The objectives of the workshop:
To introduce participants to the concept and theory of Psychometric Testing in Recruitment
To familiarize participants with the key principles of Psychometric Testing and types of Tests
To provide participants with knowledge of the process and the benefits of using Psychometric Testing in Recruitment
The topics presented and discussed:
What is an Employment Test
What is a Psychometric Test
Reasons for using Psychometric Tests in Recruitment
What types of Psychometric Tests exist
Which are the main Psychometric Testing developing companies
Practice - Examples of Psychometric Tests and actual questions
Procedures in Establishing and Administering a Psychometric Test
The event took place at Radisson SAS Hotel, Ain el Mreisseh, Beirut, Lebanon.
Training Session - Project Management
15 September 2014
The objectives of the Training session:
Define projects, project management, and project managers
Illustrate project cycle
Describe the triple constraint Cost Quality and Time
Perform a project needs assessment and write goals, requirements, and deliverables
Build key project documents plan by estimating time, costs, and resources
Monitor and maintain the project
The topics presented and discussed:
Critical project phases
Role & responsibilities
SMART Objectives
The event took place at the Ministry of Industry, Badaro - Sami Soleh Aven. Facing Adlieh, Beirut, Lebanon.
Training Session - Project Management
30 October 2014
The objectives of the Training session:
Define projects, project management, and project managers
Illustrate project cycle
Describe the triple constraint Cost Quality and Time
Perform a project needs assessment and write goals, requirements, and deliverables
Build key project documents plan by estimating time, costs, and resources
Monitor and maintain the project
The topics presented and discussed:
Critical project phases
Role & responsibilities
SMART Objectives
The event took place at the Ministry of Industry, Badaro - Sami Soleh Aven. Facing Adlieh, Beirut, Lebanon.
Training Session - Public Administration Management: Quality and Efficient Project Management
19 November 2014
The objectives of the Training session:
Total Quality Management (TQM): understand and apply principals of TQM in public administration
Project management: Illustrate project cycle with emphasis on planning and time management
Communication skills: communicate efficiently at the workplace, with colleagues and superiors, and with other administration and public
The topics presented and discussed:
Quality: Benefits and Challenges
Project management: Planning & Tools
The event took place at the Civil Service Board (CSB) Verdun, Beirut, Lebanon.
Training Session - Performance Appraisal - CSB
28 January 2015
The objectives of the Training session:
Have a clearly understanding about the main characteristics of the proposed interventions regarding the appraisal system
Give feedback and input on the customization of the proposals based on their experience of the Lebanese administration
Support the further development of the proposed system and act as “angels” of change
The topics presented and discussed:
Performance management key issues
The major characteristics (rationale, architecture, main interventions, innovations, new tools, examples etc.) of the proposed system
Discussion over the notion of competency framework
An update on recent developments oh HR trends worldwide
The event took place at the Civil Service Board (CSB) Verdun, Beirut, Lebanon.
Training Session - Fund Raising and Negotiation (MoSA)
17 February 2015
The objectives of the Training session:
Major donors interests and way through
Design and organization of donors program and projects
Donors project cycle and approach
Positioning of different stakeholders (public and private) in donor programming
Understand the basic types of negotiations, the phases of negotiations, and the skills needed for successful negotiating
Understand and apply basic negotiating concepts: WATNA, BATNA, WAP, and ZOPA
Identify what information to share and what to keep to yourself
Apply strategies for identifying mutual gain
The event took place at the Crowne Plaza Hotel, Hamra- Beirut, Lebanon.
Study Visit to Greece - Exchange information on reform policies developed during the last years regarding the HRM systems in the Greek Public Administration
17 – 22 May 2015
The objectives of the Study Visit:
To present the latest HRM reform trends in the Greek civil service
To compare and contrast with the current HR processes in the Lebanese civil service and with the ongoing HR reform attempts
To learn lessons from the Greek experience and explore the possibilities of replication or avoidance
To examine the sustainability of reforms in HRM area
The topics presented and discussed:
HRM policies in the public sector
Recruitment (all types of employment in the public sector)
Induction programs
Long life training of public employees
Performance appraisal
Practical aspects of implementation of HRM policies
The authorities met:
Supreme Council for Civil Personnel Selection (ASEP)
Management Organisation Unit of Development Programs (MOU)
The National Centre for Public Administration and Local Government (EKDDA)
Board of Inspectors of Public Administration (S.E.E.D.D.)
Results:
Transfer of know-how on HRM issues from the Greek experience (process of reforms under unstable conditions, accumulated reform experience in the last five years)
Networking with the Greek Public Authorities dealing with HRM issues
Exchange of experience between the Lebanese and Greek Public Authorities
MoU between ENA Lebanon and the Greek National School of Public Administration
The event took place in Athens, Greece, at the premises of the Greek Authorities.
Training Session - Performance Appraisal System Presentation
21-22 October 2015
The objectives of the Training session:
Present and explain the new Performance Management System
Present and discuss the new Performance Appraisal form
The topics presented and discussed:
Relation between Performance Appraisal & Organizational Goals & Strategy
Performance Management
Competencies
Performance Management
The Performance Appraisal Form
The event took place at Radisson SAS Hotel, Ain el Mreisseh, Beirut, Lebanon.
Working Session – Overview the Recruitment System
8 September 2015
The objectives of the Training session:
Overview the examination and testing regulation (recruitment system) as elaborated by the consultant
Review and adopt the recommendations
The topics presented and discussed:
The existing recruitment system
The new recruitment procedures presented step by step
The recommended changes
The event took place at the Civil Service Board (CSB) Verdun, Beirut, Lebanon.
Study Visit to Belgium - Exchange information on reform policies developed during the last 15 years regarding the HRM systems in the Belgian Federal Public Administration
11 – 16 April 2016
The objectives of the Study Visit:
To present the organisation and operation of the Federal Public Service Personnel and Organisation
To understand how the Belgian system operates in terms of legal framework development, strategic planning at national and regional level, recruitment, performance appraisal, personnel development and communication.
To compare and contrast with the current HR processes in the Lebanese civil service and with the ongoing HR reform attempts
To learn lessons from the Belgian experience and explore the possibilities of replication or avoidance
The topics presented and discussed:
HRM policies in the public administration
Recruitment (all types of employment in the public sector)
Performance appraisal
Personnel development
Training programs
Communication
Electronic Human Resources Management
Practical aspects of implementation of HRM policies
The authorities met:
Federal Public Service Personnel and Organisation:
o DG OPD - Organisation and Personnel Development,
o DG HRC - Human Resources and Career,
o SELOR - Selection agency for the administration,
o TIFA Training Institute of the Federal Administration
o DG COMM-KM - Internal Communication and Knowledge Management
o DG eHR - electronic Human Resources management
Results:
Transfer of know-how on HRM issues from the experience of Belgium federal administration (process of reforms, challenges, impact of reforms)
Networking with the Belgian Public Authorities dealing with HRM issues
Exchange of experience between the Lebanese and Belgian Public Authorities
The event took place in Brussels, Belgium, at the premises of the Belgian Authorities.